Operations Coordinator

The Operations Coordinator will play a key role in supporting day-to-day operations across wholesale and e-commerce channels. This role ensures seamless order fulfillment, logistics execution, and communication across departments. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced environment where accuracy and efficiency are critical. This position is located in our Brooklyn, NY office.

Key Responsibilities

• Order Processing & Fulfillment

• Enter and release sales orders in SAP Hana; troubleshoot order issues
• Manage Amazon order fulfillment, routing and ASN submissions
• Book freight and manage delivery logistics for events, warehouse needs, and material orders
• Coordinate pick tickets, shipments, routing, and scheduling with the warehouse
• Monitor daily order fulfillments and address start/cancel or routing needs
• Process and release e-commerce orders in Shipstation (as needed)
• Submit ASNs, create shipping labels, and provide tracking to customers.

• Wholesale & E-Commerce Support

• Assist the wholesale team with customer inquiries and shipment updates
• Track wholesale returns, damages, and customer chargebacks
• Update and maintain the open order sheet for warehouse and wholesale priorities
• Monitor daily shipped order lists to ensure accuracy and timely communication.

• Inventory & Logistics Coordination

• Execute inventory transfers and adjustments across wholesale and e-commerce warehouses
• Track inventory levels and POs to make reorder recommendations
• Partner with warehouse staff to confirm shipping, inventory levels, and updates.

• Documentation & Reporting

• Maintain and update the operations manual and SOPs
• Track and report order status, returns, and chargebacks
• Manage and verify routing guides, shipping instructions, and delivery requirements
• Support the launch of new customers and products, ensuring operational readiness

Requirements

• 1–3 years of experience in operations, logistics, supply chain, or related field
• Strong organizational and multitasking skills with attention to detail
• Proficiency in SAP Hana, Shipstation, Shopify, Faire, Amazon Vendor Central, Google Suite, and Excel/Sheets
• Familiarity with vendor portals (e.g., Bamboo Rose, Nexcom, Fineline) a plus
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced, team-oriented environment

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