Training Specialist (Healthcare)

Title: Training Specialist (Healthcare/Medicaid/Medicare)

Location: Remote

Duration: 5 Months

Responsible for building and executing the training curriculum for stakeholder groups for the IHSC program.

Responsibilities:

• Develop and implement community outreach programs that promote health education and disease prevention.
• Provide education and onboarding technical assistance for new/existing stakeholders.
• Create and update Provider Manuals and User Guides for the IHSC program’s systems and processes, as appropriate.
• Develop program education plan and conduct stakeholder education sessions and assist in evaluating stakeholder training quality trends. Work with program leadership to develop training aides to help educate stakeholders.
• Coordinate with all training staff to ensure training courses are developed and delivered to all identified stakeholders to meet expectations of the program education plan.
• As a subject matter expert (SME), prepare and present information about IHSC stakeholder organizations’ systems and processes.
• Develop relationships with key IHSC providers and client operations staff to understand their unique needs and perspectives on solution areas.
• Represent the program at educational and training meetings with stakeholders.
• Manage stakeholder group email boxes.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Required Qualifications:

• Bachelor’s degree in a Human Service/Education field or discipline, or a minimum of 10 years’ experience working in provider relations and education related to payer systems and processes.
• Minimum of 3+ years of experience with claims processing, prior authorization, and provider management experience working with commercial or government payers.
• Effective communication skills both verbally and in writing.
• Ability to review and analyze documentation against set standards.
• Knowledge of education or workplace learning methodology.
• Familiarity with computer applications and ability to navigate through multiple screens.
• Knowledge of adult learning principles.
• Ability to maintain confidentiality standards and HIPAA compliance when evaluating all pertinent issues.

Preferred Qualifications:

• Master’s degree preferred.
• Sense of urgency to meet deadlines.
• Strong presentation and public speaking skills.
• Professional acumen, ability to handle feedback from clients and groups, establish trust, and mediate challenging situations.