Director of Operations

About the Role

Converge Communication Technologies is seeking a Vice President of Operations to lead and own the execution side of the business. This role is responsible for ensuring projects are delivered profitably, on schedule, and at a consistently high standard of quality. The VP of Operations plays a critical role in scaling the company by building strong operational processes, holding teams accountable, and protecting job-level margins.

Who we are

We are a commercial security integrator providing access control, video surveillance, low-voltage cabling, fiber, and sound masking solutions for commercial clients. We have been servicing the greater Charlotte, NC area for 19 years.

Key Responsibilities

• Own execution performance for all projects from handoff through closeout
• Ensure projects are completed on time, within scope, and at or above target gross margins
• Track job-level P&L and labor efficiency, including quoted vs. actual hours
• Oversee field labor scheduling, utilization, and staffing levels
• Identify and correct margin erosion, rework, and operational inefficiencies
• Lead and manage project managers, field supervisors, and operational staff
• Establish and enforce clear KPIs, accountability, and performance expectations
• Improve operational systems, workflows, and reporting
• Coordinate with sales and estimating to improve scope clarity and labor accuracy
• Manage vendor and subcontractor performance and costs

What Success Looks Like

• Projects consistently hit margin targets
• Labor hours are accurately forecasted and controlled
• Field teams are properly staffed and utilized
• Issues are identified early and addressed proactively
• Operational processes are clear, repeatable, and scalable

Qualifications

• 8+ years of experience in operations, project management, or execution leadership
• Experience managing job profitability and labor performance
• Strong leadership and accountability skills
• Ability to interpret job cost reports and financial data
• Experience in low-voltage, technology infrastructure, construction, or similar environments preferred
• Clear communicator who can work effectively with field teams and leadership

Personal Attributes

• Ownership mindset and accountability-driven
• Comfortable making hard decisions and having direct conversations
• Organized, disciplined, and detail-oriented
• Calm under pressure and able to manage competing priorities
• Willing to be hands-on when needed

First 30 Days – Understand and Stabilize

Objectives

• Gain a full understanding of current projects, team structure, and operational workflows
• Establish credibility with the field and leadership through presence and follow-through
• Identify immediate execution risks and margin exposure

Key Outcomes

• Review all active projects, including scope, schedule, labor hours quoted vs. used, and current margin status
• Meet one-on-one with key team members to understand roles, strengths, and gaps
• Learn existing scheduling, job costing, and reporting tools
• Identify any projects at risk of delay, overrun, or customer dissatisfaction
• Communicate early observations and priorities to leadership

Success Indicators

• Clear understanding of where margin is being made or lost
• Visibility into labor utilization and scheduling constraints
• Field team and project managers know expectations and escalation paths

Days 31–60 – Take Control and Improve Execution

Objectives

• Move from observation to ownership
• Begin correcting inefficiencies and execution gaps
• Introduce consistent operating rhythms and accountability

Key Outcomes

• Implement regular review of job-level P&L and labor performance
• Establish clear expectations for project handoff, scheduling, and closeout
• Address underperforming projects with corrective action plans
• Improve communication between sales, estimating, and operations
• Begin standardizing processes where inconsistency is causing rework or confusion

Success Indicators

• Improved visibility and predictability of project performance
• Fewer execution surprises and clearer communication across teams
• Early improvements in labor efficiency and scheduling accuracy

Days 61–90 – Drive Consistency and Build for Scale

Objectives

• Lock in improvements and build repeatable systems
• Shift focus from firefighting to proactive management
• Position operations to support growth without margin erosion

Key Outcomes

• Document and reinforce core operational processes and expectations
• Establish KPIs for ongoing measurement of execution performance
• Ensure project managers and field leaders are held accountable to results
• Reduce rework, missed scopes, and labor overruns
• Provide leadership with a clear operational roadmap for the next 6–12 months

Success Indicators

• Consistent job performance across projects
• Improved labor forecasting and utilization
• Stronger accountability culture within operations
• Leadership confidence in operational predictability and scalability

Long-Term Measure of Success

By the end of 90 days, the Vice President of Operations should be clearly owning execution performance, protecting margins, and creating structure that allows the business to scale without chaos or constant intervention from ownership.