SaaS Onboarding Coach

Overview:

If you’re looking for a predictable job at a big established company, you can stop reading now. If you’re interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading!

About the Company:

Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE’s best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.

About The Role:

BLAZE is looking for an Onboarding Coach for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem-solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.

Responsibilities:

• Act as the primary point of communication for all onboarding and initial support tasks as customers move onto our platform.
• Take new customers through onboarding, including discovery process, data migration coordination, and performing training sessions (remote and on-site)
• Act as a Tier 2 technical support for the products.
• Travel to customer sites, as needed.
• Educate customers on best practices specific to their business needs
• During follow-up sessions, check on their adoption of any new features that might increase customer ROI and thus further increase satisfaction
• Contribute to the BLAZE customer support knowledge base by authoring educational support articles
• Ensure proper integration and operation of BLAZE with 3rd party platforms & applications
• Advocate on behalf of your clients by working closely with internal teams to implement feedback & raise awareness of customer challenges, needs, and concerns
• Identify and qualify cross-sell and up-sell opportunities

About You:

• Bachelor's degree
• 2-5 years of experience in a SaaS Onboarding role
• Solid experience in Google Workspace
• The ability to thrive in an entrepreneurial environment, juggle multiple accounts, and manage a wide range of projects and tasks simultaneously
• Self-motivated with the ability to work well both independently and within a team
• Ability to travel and perform on-site onboarding and training

Bonus Points:

• Retail POS software experience.
• Cannabis industry experience
• SaaS startup experience is a plus
• Familiar with Star Micronics and Zebra hardware

Benefits and Perks:

• Medical, Dental, Vision, 401K
• Paid time off (Vacation, Sick, Holidays)
• A real chance to help shape the growing cannabis industry
• Work with smart people in a fast-paced environment

Job Type: Full-Time.

Remote Work with Corporate Offices Located in Anaheim Hills, CA.

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