Director of Business Operations

Company Description

MasterFFL is dedicated to simplifying and securing firearm transactions by connecting customers with licensed Federal Firearm License (FFL) dealers across the United States. As an innovator in the firearm industry, MasterFFL specializes in creating software solutions that enhance compliance, streamline transactions, and improve the purchasing experience. With decades of combined expertise in firearms, technology, and regulatory compliance, the team offers comprehensive tools, including secure e-commerce checkouts, automated FFL verifications, and compliance tools for businesses of all sizes. Safety, legality, and compliance remain at the core of MasterFFL's mission, ensuring effective support for both buyers and dealers.

Role Description

This is a full-time role for a Director of Business Operations. The role involves overseeing day-to-day business operations, driving process improvement initiatives, and ensuring efficient workflows within the organization. The Director will collaborate with departments to optimize operational performance, develop and execute strategic business plans, and evaluate key performance metrics to ensure the company achieves its objectives. Additionally, the role requires overseeing program management efforts while ensuring compliance with financial and operational standards.

Compensation - Details based on your qualifications and experience, but salary + bonus >$100k

You Will Own

Revenue and Subscription Operations

Customer Experience and Support

Dealer Profile and Transfer Ops

Internal Compliance (SOC 2)

Qualifications

• Proficiency in Business Operations and Business Process Improvement to ensure efficiency and optimize workflows.
• Strong Analytical Skills to evaluate complex data and derive actionable insights.
• Experienced in Finance to manage budgets, assess financial performance, and support decision-making processes.
• Knowledge of Program Management to plan, organize, and execute business initiatives effectively.
• Excellent communication, leadership, and organizational skills, with the ability to collaborate across diverse teams.
• Experience in the firearms or compliance-related industries is a plus but not required.
• Bachelor's degree in Business Administration, Management, or a related field; advanced degree preferred.

What We’re Looking For

Required

• Experience leading operations in a high-growth B2B SaaS environment
• Strong ownership mentality — you take responsibility without waiting for permission
• Proven ability to design and run operational systems
• Comfort operating in ambiguity and building structure where none exists
• Strong technical fluency
• Excellent judgment, communication, collaboration, and prioritization skills

· EST working hours required; we start early in the AM

· Comfortable in a Visio process flowchart

• Curiosity. If you are not naturally inquisitive, you will struggle to excel.

Nice to Have

• Experience with transaction-based or usage-based billing models
• Experience operating in regulated or compliance-adjacent environments
• Background scaling operations alongside rapid product and customer growth
• Experience with AWS, HubSpot, Stripe, Intercom
• Process engineering (Visio flowcharts)

Who Will Struggle in This Role

• Operators who need perfect clarity before acting
• Process-only leaders who avoid execution
• Candidates uncomfortable with accountability or ambiguity
• People who rely exclusively on others consultants to “do the work”
• Quiet passive management styles
• People who rely too heavily on ChatGPT