Customer Support Specialist

Cubic Games is a game development studio and part of the GDEV holding. We’ve grown from a small team into a leading game studio with 160+ professionals. Our mission is to create unique pixel-style games — including the globally popular Pixel Gun 3D, played by over 3 million users every month.

We’re currently looking for a Customer Support Specialist who will become the link between our development team and the player community. If you enjoy helping users, solving problems, and making support better every day — this role is for you.

What you’ll do

• Handle player requests via Zendesk: respond to tickets, resolve issues, provide guidance and support
• Monitor and reply to reviews in Google Play, App Store, and Steam
• Maintain and improve the knowledge base: update templates and Help Center articles for self-service support
• Collect, document, and share player feedback with the development team (recurring bugs, suggestions, pain points)
• Escalate complex technical or system issues to senior specialists or relevant teams

What we’re looking for

• Basic experience in customer or technical support — strong communication and problem-solving skills matter most
• Confident written communication skills in Russian and English (English level B1+ or higher)
• Genuine interest in games and a good understanding of the gaming industry
• Understanding of how games work: bugs, accounts, in-game purchases, and common user issues
• Confident PC skills and experience with office and communication tools
• Attention to detail, resilience, and the ability to stay calm under pressure

What we offer

• Work schedule: 14:00–23:00 (Yerevan time). weekend: Tuesday–Wednesday
• Flexible work format: remote or office-based in Yerevan
• Official employment: Armenian Labor Code or remote contract
• Transparent conditions: fully official salary, 21 paid vacation days, 3 additional days off, 100% paid sick leave
• Health insurance in Armenia from day one
• Learning and growth: workshops, masterclasses, access to internal educational resources
• Corporate events, holiday gifts, and bonuses