Description
About Steer Health Steer Health is an AI-powered growth and automation platform transforming how healthcare organizations engage patients, streamline operations, and drive measurable outcomes. Our solutions—including Digital Front Door, AI-driven scheduling, intake automation, care coordination workflows, and adaptive patient engagement—help hospitals, medical groups, and specialty clinics grow revenue, reduce costs, and improve the patient experience through intelligent automation. Our platform empowers healthcare providers to deliver better outcomes with less friction.For more details, visit: https://steerhealth.io/
Role Summary We are seeking an experienced Project Manager with strong U.S. healthcare implementation experience to lead client go-lives and act as the critical bridge between client stakeholders and internal teams (Engineering, Product, GTM, Support). This role requires deep understanding of healthcare operations, automation workflows, and the ability to manage complex implementations with technical and business stakeholders.
The ideal candidate will be a proactive communicator, organized executor, and skilled at building trusted client relationships while ensuring internal alignment and delivery excellence.
What You'll Do Client Implementation & Delivery
- Lead and own full lifecycle client implementations from kickoff to go-live and stabilization
- Partner directly with healthcare organizations to understand workflows, requirements, and success criteria
- Translate client needs into actionable plans for internal teams
- Ensure timelines, specifications, and client expectations are clearly communicated and met
- Coordinate training, onboarding, and change management activities
Cross-Functional Coordination
- Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams
- Clarify technical requirements and business logic to both technical and non-technical stakeholders
- Facilitate backlog prioritization, feature requests, and real-time feedback loops
- Ensure alignment across teams to deliver consistent outcomes
Healthcare Process & Automation Expertise
- Map client workflows, intake processes, scheduling flows, and care coordination touchpoints
- Assist in designing and validating automated healthcare processes using Steer Health's platform
- Identify opportunities for automation, integration, and operational improvement within client environments
- Support configuration reviews and acceptance testing before go-live
Project Governance & Risk Management
- Create and manage project plans, milestones, and implementation dashboards
- Track risks, issues, scope changes, and dependencies
- Proactively escalate and resolve blockers
- Ensure all deliverables meet quality, compliance, and client satisfaction standards
Client Advocacy & Relationship Management
- Build strong client trust through transparency and responsiveness
- Conduct regular status calls and progress reports with key stakeholders
- Capture client feedback and ensure it is surfaced to Product/Engineering for continuous improvement
Requirements Required Qualifications Experience & Industry Knowledge
- 10+ years of project/program management experience in healthcare technology implementations (EHR, clinical workflows, practice management, patient engagement, CRMs, automation platforms)
- Proven track record managing complex implementations with U.S. healthcare clients
- Strong understanding of healthcare operations, clinical and administrative workflows
Technical Aptitude
- Comfortable with technical concepts including APIs, integrations, data flows, backend processes, and automation logic
- Experience working alongside Engineering and Product teams to translate business requirements into technical specifications
- Familiarity with workflow automation platforms and logic design
Project Management Skills
- Excellent project planning, organization, and execution capabilities
- Strong risk, scope, and stakeholder management experience
- Experience with project tracking tools (Jira, Asana, Smartsheet, etc.)
Communication & Collaboration
- Exceptional verbal and written communication skills
- Ability to communicate complex technical details to business stakeholders and vice versa
- Strong collaborator who fosters cross-team alignment
Preferred Qualifications
- Experience with healthcare automation or AI workflows
- Prior exposure to implementations of patient engagement or intake automation platforms
- Understanding of healthcare compliance frameworks (HIPAA, privacy/security practices)
- Experience in SaaS B2B Healthcare technology companies
Why You'll Love Working at Steer Health
- Meaningful Impact: Work directly on healthcare transformation that improves patient access and provider workflows
- Collaborative Culture: Partner with passionate teams across Product, Engineering, GTM, and Support
- Growth Opportunity: Expand your career as we scale and innovate in AI and automation
- Remote Flexibility: Work from anywhere in the U.S. while engaging with diverse healthcare clients
Benefits Benefits
- Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes
- High Ownership: You'll be the strategic lead and go-to contact for some of our most important customers
- Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow
- Flexibility: Fully remote role with flexible hours and strong autonomy
- Career Growth: Significant opportunity to grow your career as Steer scales
- Insurance - Health, Dental and Vision