AI & Automation Lead

CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".

Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!

We are looking for an AI and Automation Lead to identify, prioritize, and drive adoption of AI-powered automation across the company. This is a business-first role with strong technical fluency. You will run an AI/automation audit, build a high-impact roadmap, and coordinate cross-functional execution while ensuring security, compliance, and measurable outcomes.

Responsibilities:

• Run an organization-wide audit of AI tools and automation practices: identify gaps, risks, and quick wins.
• Build and maintain an AI/automation opportunity map with impact/effort/risk scoring and clear success metrics.
• Drive initiatives end-to-end: discovery → business case → PoC → pilot → rollout → adoption and monitoring.
• Establish an AI governance framework in collaboration with Security, Compliance, and Legal (data handling, access, vendor approvals, logging, policies).
• Coordinate cross-department execution, defining roadmap, aligning stakeholders and removing blockers.
• Evaluate and onboard external vendors/partners: pilots, due diligence, TCO/ROI, and rollout recommendations.
• Create clear documentation (requirements, decision logs, playbooks) and transparent reporting on progress and impact.
• Stay up to date with AI industry developments and translate relevant practices into pragmatic internal use cases.

Requirements:

• Experience delivering cross-functional technology/automation initiatives with measurable business impact.
• Strong understanding of AI/LLM capabilities and limitations, and practical automation/integration approaches (APIs, workflows, iPaaS/RPA as applicable).
• Proven ability to influence stakeholders without direct authority and drive execution in ambiguous environments.
• Strong analytical skills: defining KPIs, setting baselines, measuring outcomes, and iterating based on data.
• Excellent communication (business + technical), documentation, and stakeholder management skills.
• Proficiency with modern delivery tools (Jira/Confluence/Notion, etc.).
• Strong English communication skills.

Nice to have:

• Experience in fintech/payments or other regulated environments with strict information security requirements.
• Hands-on exposure to LLM platforms/APIs and patterns like retrieval/search augmentation, classification, or process copilots.
• Vendor risk assessment and procurement experience (privacy, DPA/SLA, security reviews).

Why should you choose CoinsPaid?

To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2024 CoinsPaid was awarded more than 10 times