Training Facilitator

Ready for a fresh, new career? Our client, a global leader in the quick service restaurant industry , is offering an exciting opportunity to join a fast-evolving, high-impact organization at a pivotal moment of its transformation.

About the Role

The Training Facilitator is responsible for designing, delivering, and continuously improving large-scale training programs for franchisees, restaurant teams, and restaurant managers across North America.

The role focuses on onboarding new franchise partners, supporting ongoing capability building, and driving operational excellence through a mix of in-person and virtual training experiences .

Key focus areas include:

• Franchisee onboarding and certification programs
• Restaurant management training
• New product and operational launches
• Performance improvement initiatives aligned with business goals

Key Responsibilities

• Execute Franchisee Training Programs
• Execute Ongoing Training Programs & Facilitate High-Impact Workshops
• Enhance and Maintain Training Resources

Qualifications

• Ideally 2+ years of experience in training facilitation and/or restaurant operations.
• Bachelor’s degree preferred (Business, Education, or related field).
• Travel requirement: 30% .
• Strong ability to facilitate hands-on, engaging training sessions in a fast-paced restaurant environment.
• Solid knowledge of restaurant operations, preferably within the QSR (Quick Service Restaurant) industry.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage diverse audiences.
• Strong organizational and time-management skills; able to manage multiple programs across locations.
• Ability to assess performance gaps and adapt training approaches to drive operational and business results.
• Comfort with learning and managing technical systems such as LMS platforms, registration tools, and virtual training technologies.