Ticket Seller (Ticket Windows)

DEPARTMENT: Ticket Operations

REPORTS TO: Manager, Box Office & Ticket Operations

STATUS: Part-Time; Non-Exempt; Union (SEIU, Local 1877)

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

If you are not sure you’re 100% qualified but are up for the challenge - we want you to apply. We believe skills are transferable and passion for our mission goes a long way.

San Diego Padres Petco Park Promise:

Our service values drive our behaviors to create the best experience for all our guests who visit Petco Park. As a team member at Petco Park, we genuinely and passionately care about our guests, our ballpark and each other. We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitment every day to CARE, CONNECT, EXCEED.

Your role as a Ticket Seller:

The San Diego Padres are looking to add friendly, motivated individuals to work the Advanced Ticket Windows at the Box Office. As a Ticket Seller, you will assist all fans with ticket sales for Padres home games and other ticketed Petco Park events.

All the responsibilities we will trust you with:

• Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guests’ expectations
• Selling advanced and day of game tickets and assist guests with navigating the MLB Ballpark App and texting tickets
• Accurately processing payments for tickets while following all proper Ticket Office selling and payment procedures.
• Becoming proficient with working with our ticketing systems, Tickets.com and Ticketmaster, and knowing the ballpark seating/layout and surrounding parking lots, to effectively communicate and answer guests’ ticket inquiries
• Being professional while handling all fan and guest inquiries regarding ticket policies and procedures

Your areas of knowledge and expertise that matter most:

• Being consistent, punctual, and having reliable attendance
• Having proficient computer skills: ability to quickly adapt to and learn new programs, systems, and/or processes
• Being personable, enthusiastic, and able to keep that same composure in a fast-paced environment
• Having the strong ability to multi-task and handle a wide variety of guest needs
• Having the ability to work well with co-workers and supervisors in a team environment
• Being bi-lingual in English/Spanish is a plus but not necessary

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment
• Must be available to work a minimum of seventy-five percent (75%) of ALL scheduled events during each calendar year, including one hundred percent (100%) of all baseball events scheduled for weekends (Friday, Saturday, and Sunday) with the exception of up to six (6) weekend events
• Available to work flexible hours on a variety of shifts including days, evenings, weekends, holidays, and overtime as needed
• Minimum physical requirements: able to travel through various areas of the ballpark for prolonged periods of time, up to the complete duration of shifts during games and events
• Must be proficient in basic computer skills and be willing to adapt to ever-changing technology
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check.

Salary and Additional Compensation:

This position is a Union position and as such is subject to the rates and benefits agreed upon in the Collective bargaining agreement.

Per the California pay transparency law, the pay rate for this position starts at $20.17 per hour and will increase after the first sixty (60) events to $22.17.

In addition to your hourly rate, union positions also receive paid sick leave, holiday pay for specific holidays, parking reimbursement, eligibility for an end of season bonus, employee discounts appreciation, and recognition opportunities.