VP, Solutions Consulting (Remote Canada or US only)

About Doxim Doxim is a global leader in customer communications management, payments and engagement technology, helping highly regulated organizations connect more effectively with the people they serve. With operations across the United States, Canada, the United Kingdom, and South Africa, we support mission-critical communications at scale and with confidence.

Founded in 2000 as a digital-first company, Doxim has been at the forefront of digital transformation for regulated industries for over two decades. Our growth has been both organic and intentional - expanding our capabilities through thoughtful acquisitions while staying true to our core values and expertise.

Today, we proudly partner with more than 1,500 clients worldwide. Through our software and managed services, we empower organizations to strengthen engagement across the entire customer lifecycle, driving meaningful digitization, improving operational efficiency, and delivering exceptional customer experiences. At Doxim, your work directly contributes to solving complex challenges for organizations that truly matter.

OUR VALUES

• Data Management
• Operational Excellence
• Managed Service

About The Role The VP, Solution Consulting plays a crucial role in revenue growth and client satisfaction by articulating technology and product positioning to both business and technical audiences throughout the pre-sales solution selling process, working closely with the sales team. This role will also collaborate with Product & Technology leadership and teams to inform Doxim’s go-forward product & technology strategy.

Where you will make an impact Team Leadership

• Foster a culture of continuous improvement, innovation, and client-centricity within the Solutions Consulting & Sales teams
• Responsible for articulating the “what, why and how” of our products and solutions to the market. Collaborate with Product &Technology to establish strategy and product roadmaps aligned to the needs of the business and based on a deep understanding of what our clients need, today and in the future, in the verticals we serve.
• Effectively articulate the purpose, value and target audience (ie. Verticals) of Doxim products, as well as the goals and objectives that Doxim solutions fulfill

Pre-Sales Support

• Responsible for supporting the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for Doxim’s solutions
• Collaborate with Sales to drive discovery, understand client needs, identify opportunities, and develop compelling solutions that align with the company's products and solutions.
• Work closely with Sales in crafting and delivering effective proposals, presentations, demonstrations, and proofs of concept to clients and prospects.
• Ensure accurate and timely responses to technical and functional inquiries from clients and prospects, addressing their concerns and positioning the company's solutions as the best fit for their requirements.
• Partner with Senior Sales Leaders to meet revenue and other organizational goals
• Develop and approve the release of Solutions Proposals that will meet client’s overall business objectives, requirements and budget objectives
• Provide on-going feedback in the review, preparation, and confirmation of financial proposals and estimates
• Eliminate sales obstacles by successfully representing the technical aspects of how Doxim products solve specific business problems
• Collaborate with Sales and Finance to develop and evolve pricing structures and strategies that optimize profitability to Doxim.
• Lead pricing development and deal margin analysis.
• Create and update presentations and line-of-business-specific demo environments for the entire suite of Doxim solutions

Solution Development

• Collaborate with cross-functional teams to develop winning technology solutions for complex, enterprise sales opportunities
• Stay abreast of industry trends, market conditions, and competitive landscape to guide the development of innovative solutions that differentiate the company in the market.
• Collaborate with Product & Technology to deliver valuable client feedback, contribute to product roadmap discussions, and influence product enhancements.
• Identify and promote opportunities for cross/upsell when working with Sales by leveraging deep understanding of client needs and the company's product portfolio.

Account Support

• Partner with Account Management teams to provide ongoing support to existing clients, helping them maximize the value of their investment and identifying opportunities for expansion or upsell and support the execution of renewals with pricing that optimizes Doxim’s profitability.
• Work closely with App Development, Professional Services and Client Services staff to ensure prompt responsiveness to clients’ technical inquiries and changing requirements and provide post-sales handovers for smooth transition through to implementation

Product Vision

• Contribute to the long-term vision for the products and solutions across Doxim. Able to describe the purpose, value and target audience (ie. Verticals) of the product, as well as the goals and objectives that the solutions fulfill.
• Communicate product vision to all stakeholders, arming them with a compelling value proposition for selling opportunities.
• Partner with Product & Technology owners to influence product development, new feature sets and recommend sunsetting of legacy technology, aligned to product vision.

What You Bring

• Demonstrated expertise in the customer management communications and payments industr
• Strong leadership and people management skills, with a track record of building, developing, influencing & transforming high-performing teams.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• In-depth knowledge of enterprise software, SaaS solutions, and the ability to quickly understand and communicate the value proposition of complex software systems.
• Strong business acumen and a strategic mindset, with the ability to identify market opportunities and develop compelling solutions that meet customer needs.
• Deep understanding of modern sales methodologies and technologies
• Client-centric approach with a strong focus on driving client success and satisfaction.
• Analytical and problem-solving skills, with the ability to think creatively and propose innovative solutions.
• Ability to collaborate effectively with cross-functional teams, including Sales, Technology, Finance and Operations.

What You Get

• Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.
• Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.
• Growth That Excites: We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.
• Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.
• Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people!

Thank you for your interest in Doxim!  Due to the volume of applications we receive, only selected candidates will be contacted.

Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency.