Credentialing Coordinator

About Nava Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

Position Summary The Credentialing Coordinator ensures the timely and accurate management of credentialing processes to support Nava's contractual compliance and operational efficiency. This role is responsible for maintaining employee and contractor credentials, onboarding new hires in accordance with contract requirements, and safeguarding compliance with federal, state, and organizational standards. By developing and maintaining standard operating procedures (SOPs), facilitating seamless onboarding, and managing access and compliance, the Credentialing Coordinator plays a critical role in upholding the integrity and functionality of workforce operations.

What You'll Do

• Creating and updating standard operating procedures (SOPs) for existing contracts, incorporating contract-specific requirements gathered from program managers and contract leads
• Regularly reviewing SOPs to identify areas for improvement, ensuring they stay current with compliance regulations and organizational changes
• Validating SOP updates with program managers to ensure alignment with each contract's objectives
• Meeting with program managers and contract leads to establish specific onboarding requirements for new contracts
• Coordinating with Contracting Officer Representatives (CORs) to gather detailed onboarding needs, ensuring People Operations support aligns with contract requirements
• Processing initial credentialing and recredentialing application
• Guiding new hires through the agency onboarding process by providing clear instructions and ongoing support
• Ensuring onboarding tasks are being completed accurately, in compliance with standards, and within the required timeframe, while keeping program managers informed of progress
• Overseeing different internal communication channels to ensure all credentialing-related questions are answered
• Obtaining necessary access to contract systems for onboarding purposes, facilitating smooth onboarding for all new hires and supporting overall contract compliance
• Ensuring training is being completed ahead of deadlines for contract compliance
• Ensuring record keeping accuracy

Required Skills

• Minimum of 2 years of experience in credentialing, HR operations, or a similar role
• Familiarity with federal and state compliance requirements related to credentialing and onboarding
• Knowledge of training and access requirements for contract compliance, ensuring adherence to deadlines
• Proficiency in HRIS platforms and credentialing systems
• Strong knowledge of standard operating procedure (SOP) development and maintenance
• Excellent verbal and written communication skills, with the ability to convey complex information clearly
• Ability to collaborate effectively with program managers, contract leads, and other stakeholders
• Strong customer service orientation, especially when guiding new hires through onboarding processes
• Exceptional organizational and time-management skills, with the ability to handle multiple tasks and deadlines
• Strong problem-solving skills to address credentialing challenges and ensure compliance
• Proactive approach to identifying areas for improvement in SOPs and credentialing processes
• Ability to maintain confidentiality and handle sensitive information securely
• Proficiency in GSuite (Google Docs, Sheets, Slides, etc); JIRA highly preferred

Desired Skills

• Experience working in the government contracting space and/or credentialing experience in healthcare

Other Requirements All roles at Nava require the following: Legal authorization to work in the United States

Ability to meet any other requirements for government contracts for which candidates are hired

Work authorization that doesn’t require visa sponsorship, now or in the future

May be subject to a government background check or security clearance, depending on the contract

Perks working with Nava Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs

Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost

Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge

Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO

Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus

Parental leave — paid time off for new parents, plus weekly meals delivered to your home

Wellness program — full platform offering physical, mental, & emotional health resources & support tools

Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program

Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest

401(k) match — Nava matches 4% of your salary to support your retirement savings plan

Flexible work — remote-first environment with flexibility built around your schedule and responsibilities

Home office setup — company laptop & setup assistance provided via Staples for remote work needs

Utility support — monthly reimbursement to help offset eligible home office utility expenses

Learning opportunities — internal training programs and resources to help grow your professional skills

Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs

Referral bonus — get rewarded when you refer great people who join the Nava team

Commuter benefits — pre-tax commuter programs to support in-office travel when applicable

Supportive culture — A collaborative and remote-friendly team environment where people genuinely care

Location We have fully remote options if you reside in one of the following states:

Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin

• If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.

Stay in touch Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.

Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.