Executive Assistant

About The Company It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today, ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. We are committed to continuous innovation and making the world work better for everyone. Join us as we pursue our purpose of creating impactful solutions that drive efficiency, productivity, and positive change worldwide.

About The Role We are seeking a highly organized and proactive Executive Assistant to support our senior leadership team. In this role, you will be responsible for managing complex calendars, scheduling appointments, and coordinating meetings efficiently amidst dynamic schedules. You will draft and prepare correspondence, presentations, and reports, ensuring accuracy and adherence to company standards. Your role will also involve facilitating travel arrangements, including obtaining necessary travel documents such as visas and passports, and reconciling expenses and credit card statements for leadership. Additionally, you will identify organizational needs, initiate solutions, and assist with onboarding new hires. This position requires a balance of strategic thinking, excellent communication skills, and the ability to handle confidential information with discretion. Your contribution will be vital in optimizing leadership productivity and supporting organizational growth.

Qualifications

• 10+ years of experience supporting VP-level executives or senior leadership
• Proven experience managing high-priority projects across multiple management levels
• Strong critical thinking and ability to integrate AI tools into workflows
• Excellent soft skills, including communication, problem-solving, and interpersonal skills
• Proficiency with Zoom, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Box, Concur, and Google Docs
• Experience handling confidential and sensitive materials with integrity
• Ability to adapt to changing priorities and meet deadlines effectively
• Experience supporting organizational onboarding and internal process setup

Responsibilities

• Manage and maintain complex, dynamic calendars for senior leadership, including scheduling meetings and appointments
• Draft, review, and prepare correspondence, reports, and presentations with attention to detail and formatting standards
• Coordinate all travel arrangements, including booking flights, accommodations, and processing necessary travel documents such as visas and passports
• Reconcile expenses and corporate credit card statements accurately and timely
• Assist internal departments with onboarding new hires, including setup of internal tools and processes
• Identify organizational needs and proactively initiate solutions to improve efficiency
• Support leadership with short-term priority management and decision-making processes
• Handle confidential materials with discretion and professionalism
• Collaborate with cross-functional teams to ensure smooth communication and operational flow

Benefits

• Comprehensive health plans including medical, dental, and vision coverage
• Flexible spending accounts and health savings accounts
• 401(k) retirement plan with company match
• Employee Stock Purchase Program (ESPP)
• Paid time off and flexible work arrangements
• Family leave programs and parental leave
• Professional development and training opportunities
• Inclusive and diverse workplace culture

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. We are committed to fostering an inclusive environment where everyone can thrive. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable legal requirements.