DevelopmentMiddle
Key Account Manager
WhitetechТребуется английский
Whitetech is seeking an experienced Key Account Manager with fintech expertise to manage and grow relationships with enterprise clients, driving long-term partnerships and revenue growth through strategic account management and client success.
Задачи
- Support clients through complete onboarding cycle ensuring smooth and successful implementation
- Build and maintain strategic relationships with enterprise customers
- Foster long-term partnerships based on trust, transparency, and mutual respect
- Identify upsell and cross-sell opportunities within existing accounts
- Conduct regular business reviews to align with clients' evolving needs
- Present value propositions clearly and handle objections effectively
- Negotiate and close complex B2B deals with senior decision-makers
- Monitor KPIs, growth metrics, satisfaction levels, and risks
- Collaborate with IT, Compliance, Payments, Finance, and Settings teams
- Monitor client activity and proactively address unusual changes
- Prepare monthly reports on KPIs and assigned tasks
- Mentor newcomers and conduct shadow sessions and trainings
- Gather client feedback and convert into actionable insights
- Share industry trends and market insights within the team
Требования
- 2+ years of experience as Key Account Manager (B2B) or Payment Manager
- Strong understanding of FinTech and payment ecosystems
- Experience with merchant account onboarding
- Excellent communication and self-management skills
- English Upper-Intermediate/Advanced level
- Ukrainian/Russian fluency
- Nice to have: Compliance certifications, Legal background
Условия
Hiring Process:
- Prescreening Call with Recruiter (40 min)
- Technical Interview (60 min)
- Job Offer & Background Check