Chief Operating Officer

JOIN A TEAM THAT IS COMPACT IN SIZE, YET LARGE OF HEART Hospice of the North Coast hires passionate individuals eager to join our agency's mission: to deliver compassionate, personalized care to patients and their families during end-of-life transitions. We hire individuals who thrive on playing a unique role in a person's life. Our team is composed of compassionate clinicians and dedicated administrative staff who take pride in serving as advocates for every patient and find fulfillment in being part of a deeply intimate stage of life. Collectively, we serve patients, their families, and the community. Are you looking for a role where you can make a meaningful impact? Apply today!

POSITION: Chief Operating Officer

Position Summary The Chief Operating Officer (COO) is a senior executive leader responsible for the day-to-day operational oversight of the organization's clinical units, ensuring high-quality patient care, regulatory compliance, financial sustainability, and staff engagement. Reporting directly to the Executive Director, the COO serves as a strategic partner in executing the organization's mission, vision, and long-term growth objectives.

The COO provides leadership across hospice field operations (average daily census ~220), palliative care services (field-based), and the inpatient hospice house providing General Inpatient (GIP) level of care. This role is critical in aligning clinical excellence with operational efficiency in a complex, highly regulated healthcare environment.

Qualifications Required

• Bachelor's degree in healthcare administration, business administration, nursing, or related field.
• Minimum of 7–10 years of progressive leadership experience in hospice, palliative care, home health, or healthcare operations.
• Demonstrated experience managing multi-site or multi-program operations.
• Strong knowledge of hospice regulations, reimbursement, and compliance requirements.
• Proven ability to lead teams, manage change, and improve operational performance.
• Valid driver's license, reliable transportation and auto insurance.

Preferred

• Master's degree (MHA, MBA, MSN, or related field).
• Licensed clinician (RN, LVN, or other healthcare license) strongly preferred.
• Experience in non-profit healthcare organizations.
• Prior experience overseeing an inpatient hospice or GIP level of care program

Excellent Benefits Package Includes 100% Employer-paid Medical, Dental, and Vision coverage

Matching 401K Plan

Free Life Insurance and LTD plan

Continuous professional development and training

Generous PTO Accrual

Holiday Pay

Employee Assistance Program (EAP)

Small service area for facility management

Hospice of the North Coast is committed to equal employment opportunity. We do not discriminate against employees or applicants on any legally protected basis, including veteran status, race, color, sex, religion, gender identity, national origin, or disability status.

Disclaimer: All employees are required to pass pre-employment drug and physical screenings, as well as background checks including criminal history, employment verification, education verification, and an OIG exclusion review.