FxPro
Опис
We are seeking a qualified professional to join our team as a Customer Retention
Specialist (Kazakh Native) based in Armenia.You will attract and support forex
clients from Kazakhstan and actively expand the brand’s presence in its local
market, increase trading volumes, and retain the existing client base.
RESPONSIBILITIES
* Generate targeted leads via calls, messaging apps, and social media
* Present company services (primarily by phone)
* Develop and adapt sales scripts in Russian and Kazakh
* Provide ongoing support: account setup, funding, and trading consultations
* Hold regular calls/video calls to boost LTV and cross-sell products (PAMM,
VIP, analytics, webinars)
* Identify client needs and recommend tailored solutions
* Research Forex/fintech landscape in Kazakhstan (regulations, competitors,
payment systems)
* Participate in local events: seminars, webinars, exhibitions, trader forums
* Collect client feedback and share insights with marketing and product teams
* Work with marketing to localize campaigns (email, SMS, promo materials in
Kazakh)
* Build partnerships with payment providers, aggregators, analytics services,
and university communities
REQUIREMENTS
* Experience working with any CRM system (e.g., SugarCRM, Bitrix24, AmoCRM,
HubSpot) to manage client databases and sales pipelines
* Proficient user of Excel or Google Sheets (report creation, basic data
analysis)
* Ability to conduct professional cold calls and video presentations
* Skilled at negotiating and presenting online
* Fluent in Russian (both spoken and written)
* Conversational proficiency in Kazakh to conduct full negotiations and
understand cultural nuances
OUR BENEFITS
* Opportunity to work with a leading Forex brokerage firm serving a global
client base with a specific focus on the Kazakhstan region
* Competitive salary and commission structure based on performance
Specialist (Kazakh Native) based in Armenia.You will attract and support forex
clients from Kazakhstan and actively expand the brand’s presence in its local
market, increase trading volumes, and retain the existing client base.
RESPONSIBILITIES
* Generate targeted leads via calls, messaging apps, and social media
* Present company services (primarily by phone)
* Develop and adapt sales scripts in Russian and Kazakh
* Provide ongoing support: account setup, funding, and trading consultations
* Hold regular calls/video calls to boost LTV and cross-sell products (PAMM,
VIP, analytics, webinars)
* Identify client needs and recommend tailored solutions
* Research Forex/fintech landscape in Kazakhstan (regulations, competitors,
payment systems)
* Participate in local events: seminars, webinars, exhibitions, trader forums
* Collect client feedback and share insights with marketing and product teams
* Work with marketing to localize campaigns (email, SMS, promo materials in
Kazakh)
* Build partnerships with payment providers, aggregators, analytics services,
and university communities
REQUIREMENTS
* Experience working with any CRM system (e.g., SugarCRM, Bitrix24, AmoCRM,
HubSpot) to manage client databases and sales pipelines
* Proficient user of Excel or Google Sheets (report creation, basic data
analysis)
* Ability to conduct professional cold calls and video presentations
* Skilled at negotiating and presenting online
* Fluent in Russian (both spoken and written)
* Conversational proficiency in Kazakh to conduct full negotiations and
understand cultural nuances
OUR BENEFITS
* Opportunity to work with a leading Forex brokerage firm serving a global
client base with a specific focus on the Kazakhstan region
* Competitive salary and commission structure based on performance