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SupportSenior

Account Specialist (Remote)

Accuris· $5 833English required

Accuris is an intelligence platform for engineers, transforming standards and supply chain data into AI-driven insights and connected workflows. The Account Specialist supports the renewal process for a high-volume portfolio of customer accounts by executing established workflows, maintaining pricing and account-data accuracy, and ensuring timely renewals and ongoing support.

Responsibilities

  • Process assigned renewal accounts using established workflows.
  • Prepare, validate, and deliver pricing quotes based on defined guidelines.
  • Ensure accuracy of account data, pricing, and renewal details; maintain organized records and update systems consistently.
  • Track renewal progress and complete required steps through to completion.
  • Respond to customer inquiries regarding renewals, add-ons, and related questions using provided resources and templates.
  • Escalate complex or non-standard issues to senior team members.
  • Support clear and timely communication to ensure a smooth renewal experience.
  • Follow standardized procedures and documentation; adapt processes when situations do not follow standard procedures.
  • Use training materials and knowledge tools to complete tasks efficiently.
  • Partner with team members to ensure continuity and coverage across accounts.
  • Participate in training and onboarding activities.
  • Share feedback on process gaps or inefficiencies observed during daily work.

Requirements

  • Strong attention to detail and organizational skills.
  • Ability to follow structured processes and workflows.
  • Strong analytical and problem-solving skills.
  • Clear written and verbal communication skills.
  • Comfort working with multiple systems and tools.
  • Ability to work in a fast-paced environment where procedures rapidly change.

  • Preferred:

    • Bachelor’s degree.
    • 3–5 years of experience in customer support, sales, operations, or administrative roles.
    • Experience with CRM, ERP, or quoting systems.
    • Intermediate Microsoft Excel skills (basic formulas, data organization).

Conditions

  • Remote role.
  • Compensation: base salary range $65,000–$75,000 per year (converted to approximately $5,833/month) plus bonus and shared equity; final salary varies by geographic location, experience, and qualifications.
  • Benefits: available; details provided by recruiter.