Senior Director of Operations

Company Description

Aurora Vitae is a New York–based, globally focused wellness and beauty company redefining premium personal care by combining Eastern herbal wisdom with modern science. We are building a high-end platform centered on scalp health, personalized beauty, and holistic well-being, with full control across R&D, production, and client experience. Backed by strategic investors including LA MER, Hillhouse Capital (Asia), and private investors, Aurora Vitae is positioned to create a new category at the intersection of health, luxury, and long-term value.

Role Description

This is a full-time, remote role for a Senior Director of Operations. The Senior Director of Operations will oversee day-to-day operations, develop and implement strategies to enhance efficiency, and ensure that organizational goals are met. The role involves managing cross-functional teams, planning and monitoring budgets, analyzing operational performance, and ensuring excellent customer service delivery. The individual will also collaborate with leadership to drive overall company growth and success.

Qualifications

• Extensive experience in Operations Management and expertise in optimizing business processes and workflows
• Strong Analytical Skills to assess performance metrics and make data-driven decisions
• Proven ability in Team Management, including leading diverse teams and fostering a collaborative work environment
• Proficiency in Budgeting to manage financial resources effectively
• Commitment to delivering top-tier Customer Service and enhancing client satisfaction
• Excellent communication, problem-solving, and organizational skills
• Experience in identifying and implementing process improvements
• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred