Operations Analyst (Transfers)

We’re a London-based fintech on a mission to make ETF investing simple and accessible. Over 100,000 clients have trusted us with over £2 billion in assets — and we’re just getting started. We’ve been featured by Forbes, MoneyWeek, and Finder, and we’re growing fast with big ambitions.

About the Role

We’re looking for an Operations Analyst (Transfers) to join our Operations Team. Your job will involve dealing with the customers' documents and data, getting technical with the Development team, assisting our Operations team to cover more day-to-day duties, and analysing the existing data as well as working with numbers. As a small but growing team, we'll want you to actively participate in all aspects of the business with a 'can-do' and 'roll your sleeves up' attitude. We're a start-up, and you'll need to be willing to take on responsibility. You'll be instrumental in the growth of an exciting new service for investors in the UK, which we then plan to take international.

This role is ideal for someone who will focus on getting into the details and procedures.

What You’ll Do

• Managing workflow queues and mailboxes
• Maintaining all client account details to ensure all data is held accurately
• Processing client cash payments and transactions
• Supporting investors with onboarding and information requests
• Escalating issues appropriately, timely, and effectively
• Produce and manage the reporting of analytical client data

And with our help

• Ensuring that all client-service-related activities are fully in compliance with the processes and procedures for the firm's AML and KYC obligations
• Understanding the regulatory requirements relating to Financial Crime, Advice, Complaints, and Treating Customers Fairly
• Work collaboratively with departments across the business

What We’re Looking For

• Good command of English
• English fluency (C1 level and above) — we are a UK-based company, and the role involves regular communication with the team
• Excellent communication skills, written and oral
• 1-3 years working in Client Management roles, preferably within the financial services industry
• Ability to use own initiative and work independently
• Strong attention to detail and accuracy
• Advanced knowledge of MS Office, including Word and Excel
  

Nice to Have

• Experience in handling cash payments and transactions
• Experience in fintech, regulated environments, or start-ups is a great plus

How We Work

We’re a lean, fast-moving team that values clarity, ownership, and transparency.
You won’t just be executing tickets — you’ll shape systems, improve processes, and influence product direction. We expect autonomy, but we also support each other. No bureaucracy, no drama — just respectful collaboration and meaningful work.

What We Offer

Compensation
Monthly compensation range is £1,000–£1,300 (gross), depending on experience, skills, and the outcome of the hiring process

Impact from day one
You’ll be solving real problems that make a measurable difference to the business and our users.

Room to grow
We’re scaling fast, and there’s plenty of opportunity to take on more responsibility and evolve with the company.

Transparent and open culture
From regular team updates to open Slack channels — we keep communication honest and decisions collaborative.

Supportive team
You’ll join a team of talented, motivated people who care about what they build and how they build it.

Remote and flexible
Work from wherever suits you best. We care about outcomes, not time zones.

Hiring Process

• Game-Based Cognitive Assessment
  A short online test to evaluate problem-solving and cognitive abilities.
• First Interview (Talent Team)
  An introductory conversation focused on your experience, motivation, and cultural fit.
• Role-Specific Test Task
  A practical assignment prepared by the team to assess your skills in action.
• Hiring Manager Interview
  A deeper discussion about your expertise, workflow, and expectations for the role.
• Final Interview
  The last step is to ensure alignment on strategic goals and team fit.