Provider Success Coordinator

About Seven Starling Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement.

We've established strategic partnerships with leading health plans including UnitedHealthcare, Cigna, Blue Cross Blue Shield, and Aetna, plus a growing network of OBGYN clinics nationwide, positioning us for accelerated growth in the $50B+ women's behavioral health market.

We’re hiring for our Provider Success Coordinator. We're seeking a detail-oriented and empathetic Provider Success Coordinator to serve as the primary point of contact for our network of therapists and nurse practitioners. In this role, you'll guide providers through their entire journey with our organization - from their first day of onboarding through ongoing support and, when necessary, offboarding. You'll be instrumental in ensuring our providers have the resources, support, and positive experience they need to deliver exceptional mental health care to our patients. This is a high-impact role reporting directly to Sr. Manager of Provider Operations.

If you're an experienced support professional with a strong commitment to our mission, we want to hear from you. Join us in paving the way for expanded access to high-quality maternal mental healthcare!

What You'll Do

• Coordinate comprehensive onboarding for new therapists and nurse practitioners, ensuring a smooth transition into our network
• Track onboarding milestones and proactively address any delays or issues
• Serve as the main point of contact for provider questions, concerns, and technical issues
• Troubleshoot platform-related challenges and coordinate with technical teams for resolution
• Facilitate provider access to clinical resources, training materials, and continuing education opportunities
• Monitor provider satisfaction and engagement, identifying opportunities for improvement
• Coordinate regular check-ins with providers to ensure they have what they need to succeed
• Maintain accurate provider records and documentation throughout their tenure
• Handle offboarding procedures with professionalism and care when providers transition out
• Gather provider feedback and serve as their advocate within the organization
• Collaborate with clinical leadership, operations, and other teams to resolve provider needs
• Contribute to provider engagement initiatives and retention strategies

Who You Are

• Understanding of mental health services and the unique needs of therapists and prescribers
• Exceptional organizational skills with ability to manage multiple priorities simultaneously
• Strong written and verbal communication skills
• High level of empathy, professionalism, and discretion
• Proficiency with Google Workspace or Microsoft Office; comfort learning new software platforms

Must Haves

• Bachelor's degree or equivalent experience in healthcare administration, human resources, or related field
• 2+ years of experience in provider relations, healthcare operations, or similar customer-facing role

Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply. Please do not call our public clinical admissions line in regard to this or any other job posting. We will be accepting applications on a rolling basis and will close this once a candidate has been identified. Details

Full-time; remote

Meaningful equity package with significant upside potential

Perks and Benefits

Competitive paid time off

Competitive parental leave policy

One-time stipend to enhance your work from home experience

Medical, dental, and vision insurance

401K

Bereavement leave, including for miscarriage and pregnancy loss

Annual stipend for your choice of wellness benefits

Annual professional development stipend

Virtual team events