Onboarding Specialist

DTI has an immediate need for a Onboarding Specialist for a 12+ Months contract.

Must work on our W2

Job Title: Onboarding Specialist

Location: Remote - San Jose, CA

Duration: 12+ Months contract

Remote - can be located in anywhere

Job Title: Dealership Software Installation Facilitator

Dealership Software Installation Facilitator contractor role.

Description:

The services You will provide the client project team: As an Onboarding Specialist Contractor, you will facilitate the onboarding process for new hires, ensuring a smooth transition and integration into the organization. Coordinate and manage the onboarding process, including scheduling orientation sessions and training programs. Prepare and distribute onboarding materials, such as welcome packets, employee handbooks, and training resources. Conduct orientation sessions to introduce new hires to company policies, procedures, and culture. Serve as a point of contact for new hires, addressing any questions or concerns during the onboarding process. Collaborate with HR, IT, and other departments to ensure new hires have the necessary tools and resources to start their roles effectively.

Primary Skill Required for the Role: Systems Implementation

Level Required for Primary Skill: Intermediate (3-5 years experience)

Position Summary:

As a Dealership Software Installation Facilitator, you will serve as the operational lead overseeing, coordinating, and facilitating the end-to-end deployment of dealership management software solutions. Acting as the primary point of contact, you will partner with automotive dealership leadership, cross-functional teams, and external software vendors to ensure a seamless transition. Your focus will be on delivering each project on time and within scope, driving user adoption, and enabling each dealership to maximize value from its new technology with minimal business disruption. This critical role blends project management, client facilitation, and technical enablement.

Key Responsibilities:

Project Leadership & Coordination

• Lead and coordinate all phases of software installation, from initial assessment and planning through post-installation support. Act as the primary point of contact and ensure all milestones are met on time and within scope
• Drive adherence to project timelines, deliverables, and quality standards; proactively escalate risks and develop mitigation plans.
• Stakeholder Engagement & Communication
• Serve as the main liaison between dealership staff, software vendors, and Client teams, ensuring clear communication of project objectives, timelines, milestones, and expectations.
• Foster collaboration and ensure effective stakeholder buy-in at each project stage.

Installation Oversight & Issue Management

• Oversee the technical installation and integration of software systems (finance, inventory management, CRM, etc.), ensuring alignment with dealership business needs.
• Rapidly identify, troubleshoot, and escalate technical and operational issues, coordinating with internal and external resources to quickly resolve barriers to success.
• Training, Enablement & Support
• Design and deliver engaging learning experiences (both in-person and virtual), guiding dealership teams through software functionality, best practices, and change adoption.
• Provide hands-on support through the transition, equipping users of all skill levels to confidently utilize new tools.
• Documentation & Continuous Improvement
• Maintain comprehensive records on project implementation, custom configurations, user feedback, and lessons learned to enable ongoing optimization of deployment processes.

Required Qualifications:

• Previous experience in software implementation, digital enablement, dealership operations, or technical customer support strongly preferred.
• Foundational understanding of Dealership Management Software (DMS), automotive business processes, and core IT infrastructure.
• Exceptional communication, organizational, and analytical problem-solving skills.
• Willingness and ability to travel extensively (up to 90%) to deliver on-site support at dealership locations nationwide.

Skills & Competencies:

• Demonstrated project management and multitasking capabilities.
• Technical curiosity with a proactive approach to troubleshooting software and hardware issues.
• Strong client service orientation, empathy, and adaptability to support and train users at all levels of digital fluency.
• Collaborative team player with a growth mindset and a commitment to ongoing learning.
• Comfort with evolving technologies and rapidly changing business environments.

Work Environment:

• Primarily on-site engagement at dealership locations, with occasional opportunities for remote collaboration.
• Flexibility to support nontraditional hours during go-live events or urgent project phases to ensure project success.

Please click on the link below for our company benefits

https://docs.google.com/document/d/1q2mHf0U1akaC1ZKC65\-VyyG3FrKBGNCahx3WpS2mj7M/edit?usp\=sharing

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.