Director of Operations

Our client in the kitchenware industry is hiring a Director of Operations!

Summary:

We are seeking an experienced Operations Director to lead all supply chain, logistics, fulfillment, and inventory operations as we continue to scale. This role is responsible for building and operating a reliable, cost-effective, and scalable operations function that supports rapid growth and an exceptional customer experience.

The Operations Director will own supplier and 3PL relationships, set inventory and logistics strategy, and establish the processes, systems, and metrics needed to operate efficiently at scale. This is a highly cross-functional leadership role suited for someone who can balance strategic planning with hands-on execution and who thrives in a fast-paced, growth-oriented environment.

Responsibilities:

• Lead end-to-end supply chain, inventory, logistics, and fulfillment operations
• Define inventory strategy, including safety stock levels, reorder points, and SKU health targets
• Oversee demand forecasting accuracy and approve forecast updates
• Own supplier relationships, including pricing, lead times, payment terms, and contract negotiations
• Monitor supplier performance, resolve production issues, and approve samples, packaging, and product specifications
• Manage the 3PL relationship, including SLAs, performance reviews, fulfillment configurations, and process changes
• Audit and approve monthly 3PL invoices and fulfillment costs
• Define inbound and outbound freight strategy to balance cost, speed, and reliability
• Negotiate carrier contracts and manage escalations related to freight or customs issues
• Ensure quality standards, testing programs, certifications, and regulatory documentation are maintained
• Track defect trends and partner with suppliers to drive quality improvements
• Own key operational KPIs, including inventory turns, accuracy, COGS, freight costs, and fulfillment cost per order
• Oversee monthly cost reporting, variance analysis, and support budgeting and cost-reduction initiatives
• Develop SOPs and continuously improve operational processes across the supply chain
• Lead or support implementations and enhancements to ERP, WMS, and e-commerce systems
• Identify and drive efficiency, automation, and scalability improvements

Qualifications:

• 5–10+ years of experience in supply chain, operations, logistics, or fulfillment roles
• Proven experience owning and managing supplier and 3PL relationships
• Strong analytical and forecasting skills, with experience using data to drive decisions
• Demonstrated success leading process improvements and operational scaling initiatives
• Experience negotiating vendor contracts and managing external partners
• Strong communication skills and the ability to lead cross-functional initiatives
• Comfortable operating in both strategic and hands-on capacities
• Highly organized, accountable, and able to operate effectively in a fast-moving environment