Senior Client Success Manager

Hi! I’m Kate, Team Lead of the Client Growth team at Evido by Aitarget.We’re expanding, and I’m looking for a Senior Client Success Manager — someone who will become a trusted partner for our Enterprise-level clients, guide them through onboarding, and support their paid campaigns across platforms (with a strong focus on Meta).This is a role for someone who loves working directly with clients, understands performance marketing, and can combine communication, technical knowledge, and independent decision-making. The role is more account-focused than buying-focused, with lots of ownership, learning and room to influence processes.Key

Responsibilities‍

‍Client management & onboarding‍

• Build long-term, trust-based relationships with Enterprise clients
• Lead onboarding: explain product logic, walk clients through key steps, answer early-stage questions
• Handle day-to-day communication: calls, presentations, proactive support, fast problem-solving

• Set up and manage campaigns in Meta Ads and Google Ads
• Oversee campaigns end-to-end: uploading creatives, monitoring performance, optimizing
• Advise clients on other platforms (TikTok, Telegram, Snapchat, DV360, X, etc.) — willingness to learn quickly is key

Data & insights‍

• Analyze campaign performance; prepare reports, presentations, recommendations
• Translate complex technical and analytical data into clear business insights

Cross-team & platform collaboration‍

• Respond quickly to client requests, including technical ones
• Communicate with Meta, TikTok and other platform support teams
• Work with internal teams: product, finance, sales, tech

Proactivity & client growth‍

• Identify opportunities for cross-sell and additional solutions
• Suggest improvements to internal processes and client journey
• (Nice to have) Mentor junior specialists

Requirements

‍‍Professional‍

• Hands-on experience with Meta Ads within the last 6 months — mandatory
• Experience with Google Ads — a strong plus
• 3–5 years in digital marketing: client service, account management, or performance management
• Ability to run several clients simultaneously
• Strong English for communication (calls + written) + Russian (profecional or native)
• Confident with Excel/Google Sheets for data analysis
• Excellent communication and structured thinking

Personal qualities‍

• Highly communicative and client-oriented
• Proactive, independent, decisive
• Detail-oriented and organized
• Able to work quickly and calmly under pressure
• Genuine desire to help clients and grow in digital/AdTech
• Strong written and verbal skills

Bonus points‍

• Experience with TikTok Ads, Telegram Ads, Snapchat, DV360, X, LinkedIn
• Experience preparing media plans and presentations

Why join us‍

• Remote work within GMT+3 to GMT+5
• Direct work with Enterprise clients and full ownership of their success
• Opportunity to influence product development and shape internal processes
• A culture that values expertise, autonomy, kindness and healthy communication
• Fast decisions, minimal bureaucracy, lots of space for initiative
• Growth in AdTech, cross-platform learning, and complex client cases

If this sounds like your kind of environment, I’d love to meet you!Send your CV to mail and don’t forget to mention the position you’re applying for!