TrueLabel
Опис
We are looking for a UX Researcher to join our Core Product Team, responsible
for shaping the main experience of our iGaming platform.
Your mission will be to discover and understand player needs, behaviors, and
motivations, and to turn these insights into clear, actionable recommendations
for product and design decisions. You’ll work closely with Product Managers,
Designers, Analysts, and other stakeholders to ensure our features deliver real
value to users and measurable results for the business.
Your tasks:
* Plan and conduct end-to-end research using qualitative and quantitative
methods (interviews, usability tests, surveys, A/B feedback loops, etc.).
* Translate research findings into clear insights and recommendations for the
product team.
* Partner with Product Managers to define hypotheses, success metrics, and
research priorities.
* Support designers with usability testing and UX validation throughout the
product lifecycle.
* Collaborate with analysts to connect behavioral insights with core metrics
(activation, retention, conversion, LTV).
* Create and maintain personas, user journeys, and JTBD frameworks to guide
design and development.
* Present insights to stakeholders and help shape product direction and
roadmap.
* Continuously improve research processes and introduce new tools and
methodologies.
Our criteria:
* 3+ years of experience in UX or product research, preferably in iGaming,
fintech, or entertainment products.
* Strong command of mixed-method research — both qualitative and quantitative.
* Experience conducting in-depth interviews, usability studies, and market
analysis.
* Confidence working with data tools (Google Analytics, Amplitude, SQL,
or similar).
* Ability to turn complex data into clear stories and practical
recommendations.
* Strong communication and collaboration skills.
* English level Upper-Intermediate or higher.
Your Strengths
* You understand both user behavior and business goals, and can connect the
two.
* You can work independently and handle multiple research projects at once.
* You enjoy transforming data and feedback into concrete ideas for product
improvement.
* You think strategically but act pragmatically — focused on results, not just
reports.
Our offer:
* We are global, we don’t stick to office or remote options only;
* We value work-life balance and start anytime from 8 to 11, with flexible
lunchtime;
* We trust each other and provide unlimited vacation days and sick-leaves;
* We support our people and provide relocation options for team members, who
are interested;
* We encourage growth and cover 50% of learning expenses;
* We hold yearly performance reviews to help our team members grow and reach
new heights, and reward results with regular performance bonuses;
* We believe in potential and prefer to promote internally, giving everyone
a chance to prove themselves, and building our company around talents above
anything else;
* We are small enough to hear the opinion of every team member, and already big
enough to act on the best ideas — an opportunity to have a visible and
immediate impact;
* We celebrate our team with corporate gifts and thoughtful appreciation
throughout the year.
for shaping the main experience of our iGaming platform.
Your mission will be to discover and understand player needs, behaviors, and
motivations, and to turn these insights into clear, actionable recommendations
for product and design decisions. You’ll work closely with Product Managers,
Designers, Analysts, and other stakeholders to ensure our features deliver real
value to users and measurable results for the business.
Your tasks:
* Plan and conduct end-to-end research using qualitative and quantitative
methods (interviews, usability tests, surveys, A/B feedback loops, etc.).
* Translate research findings into clear insights and recommendations for the
product team.
* Partner with Product Managers to define hypotheses, success metrics, and
research priorities.
* Support designers with usability testing and UX validation throughout the
product lifecycle.
* Collaborate with analysts to connect behavioral insights with core metrics
(activation, retention, conversion, LTV).
* Create and maintain personas, user journeys, and JTBD frameworks to guide
design and development.
* Present insights to stakeholders and help shape product direction and
roadmap.
* Continuously improve research processes and introduce new tools and
methodologies.
Our criteria:
* 3+ years of experience in UX or product research, preferably in iGaming,
fintech, or entertainment products.
* Strong command of mixed-method research — both qualitative and quantitative.
* Experience conducting in-depth interviews, usability studies, and market
analysis.
* Confidence working with data tools (Google Analytics, Amplitude, SQL,
or similar).
* Ability to turn complex data into clear stories and practical
recommendations.
* Strong communication and collaboration skills.
* English level Upper-Intermediate or higher.
Your Strengths
* You understand both user behavior and business goals, and can connect the
two.
* You can work independently and handle multiple research projects at once.
* You enjoy transforming data and feedback into concrete ideas for product
improvement.
* You think strategically but act pragmatically — focused on results, not just
reports.
Our offer:
* We are global, we don’t stick to office or remote options only;
* We value work-life balance and start anytime from 8 to 11, with flexible
lunchtime;
* We trust each other and provide unlimited vacation days and sick-leaves;
* We support our people and provide relocation options for team members, who
are interested;
* We encourage growth and cover 50% of learning expenses;
* We hold yearly performance reviews to help our team members grow and reach
new heights, and reward results with regular performance bonuses;
* We believe in potential and prefer to promote internally, giving everyone
a chance to prove themselves, and building our company around talents above
anything else;
* We are small enough to hear the opinion of every team member, and already big
enough to act on the best ideas — an opportunity to have a visible and
immediate impact;
* We celebrate our team with corporate gifts and thoughtful appreciation
throughout the year.