Senior Site Reliability Engineer

The Site Reliability Engineer is a pivotal role in our SaaS strategy. You will
work closely with the engineering team to ensure unrivaled observability,
availability, and performance of our clients SaaS Products.

As a Site Reliability Engineer (SRE), you’ll be the driving force of our
user-facing services and production systems. We’re seeking individuals with
pragmatic operational skills and software craftsmanship, applying engineering
principles, and operational discipline to elevate our operating environments and
codebase to new heights.

At the core of your responsibilities, you’ll specialize in systems such
as operating systems, storage subsystems, observability and networking while
implementing best practices for availability, reliability, and scalability. But
that’s just the beginning of your thrilling journey with us!

Responsibilities:

* Design, build, and maintain the product cloud infrastructure that enables
seamless scaling to support hundreds of thousands of concurrent users;

* Develop advanced monitoring systems that proactively alert on symptoms,
ensuring rapid response to potential issues;

* Leverage tools like Terraform, GitHub actions, and Kubernetes to efficiently
manage our AWS or AZURE infrastructure;

* Continuously enhance operational processes, making deployments, upgrades, and
other tasks as boring and automated as possible;

* Collaborate with product engineers on daily basis and influence product
architectures designs;

* Be part of an on-call (PagerDuty) rotation to respond swiftly to incidents
affecting availability, offering support to product engineers during customer
incidents;

* Act as a reliability champion for stable counterpart assignments, ensuring
a robust and resilient infrastructure;

* Propose innovative ideas and solutions within the SRE organization and
engineering;

* Plan, design, and execute solutions to achieve goals agreed upon by the team;

* Leading by example with positive and inclusive attitude and fostering
constructive discussions between SRE and engineering;

* Proactively identify opportunities to enhance system availability and
performance by applying insights gained from monitoring and observation;

* Share your learnings with the wider community;

* Be the first responder during emergencies and on-call duties, promptly
addressing symptoms and conducting root cause analysis to implement
corrective actions and prevent recurring issues.



Requirements:

* Proficiency in Terraform syntax and GitHub Actions configuration, including
pipelines and job management using GitOps;

* Working knowledge of SaaS architecture concepts and designs;

* Understanding of Kubernetes, including CLI usage and service re-provisioning

* Ability to provision and set up metrics along with managing alerts and
silences;

* Identify Service Level Indicators (SLIs) that align the team with
availability and latency objectives;

* Experience with Linux operating system configuration, package management, and
troubleshooting;

* Working experience with cloud environments like AZURE or AWS and provisioning
infrastructure there;

* Good cultural fit: clear communication, empathy, curiosity & continuous
learning, no blame attitude, but instead supportive.





What We Offer:

* Financial stability and competitive compensation;

* Transparent professional and career growth development plans;

* Сareer development: horizontal, professional, managerial;

* Health insurance, life, and accident insurance (opportunity to insure
relatives at the corporate rate);

* E-education, certification coverage, access to language learning platform
goFluent;

* Remote work or work from the office;

* Flexible work schedule;

* Referral bonus.