3Commas
Опис
As Customer Experience Representative, you will be empowered to help our
customers with a range of needs from simplistic to more complex issues. This
work will carry across many topics encompassing crypto trading, administrative
issues, and exchange-specific issues. Your job is not only to help our customers
but to help us learn as a company from each interaction so that we can make our
customers’ experience as effortless as possible within a dynamic and fast-paced
environment.
KEY RESPONSIBILITIES
* Customer Support: Delivering an outstanding customer experience for customers
through inbox conversations via various channels, including live chat &
email.
* Product Expertise: Growing your crypto services expertise as you develop deep
subject mastery of crypto trading and exchanges.
* Proactive User Engagement: Driving continuous improvement to delight
customers, acting as the voice of the customer to identify and communicate
better ways to serve our customers and improve our product.
* Team Collaboration: Work closely with other support representatives and
Community Moderators to ensure consistency, high quality customer service and
proper escalation of feedback received from our users.
REQUIREMENTS
* Excellent customer service, written and verbal communication skills with a
passion to support customers through various channels.
* Minimum of 2 years of experience in customer service.
* Proven experience working with: Help Desk systems (Intercom / Zendesk),
Notion, Google Workspace (Drive/Gmail/Sheets/Docs/Slides),Slack.
* Understanding of cryptocurrency/blockchain-related terminologies and trends.
* Previous experience with trading Cryptocurrencies and associated tools such
as charting software and using technical analysis indicators.
* Ability to quickly defuse customer anxiety through exceptional customer
service skills.
* Self-starter who is comfortable with some ambiguity within a fast-paced
environment.
* Ambitious to improve skills and realise your full potential with training to
develop and grow from a basic to higher level within the team
* Able to exercise independent thought and judgment, adapt to new tasks, and
the ability to prioritize tasks in a multi-task environment
* Schedule flexibility as we evolve to meet the growing demands of our
customers. Initial and/or future shift assignments may include evenings and
weekend hours.
* Fluent in English.
WHY JOIN 3COMMAS.IO?
Impact at Scale
Drive product innovation for a platform used by millions of traders and
developers worldwide.
Strategic Influence
Shape the product roadmap and user experience alongside executive leadership.
Culture of Growth
Join a passionate, talented team where ideas are valued, and careers are
accelerated.
Global & Remote
Work flexibly from Barcelona, Tallinn, Cyprus — or remotely, in sync with our
distributed product and tech teams.
customers with a range of needs from simplistic to more complex issues. This
work will carry across many topics encompassing crypto trading, administrative
issues, and exchange-specific issues. Your job is not only to help our customers
but to help us learn as a company from each interaction so that we can make our
customers’ experience as effortless as possible within a dynamic and fast-paced
environment.
KEY RESPONSIBILITIES
* Customer Support: Delivering an outstanding customer experience for customers
through inbox conversations via various channels, including live chat &
email.
* Product Expertise: Growing your crypto services expertise as you develop deep
subject mastery of crypto trading and exchanges.
* Proactive User Engagement: Driving continuous improvement to delight
customers, acting as the voice of the customer to identify and communicate
better ways to serve our customers and improve our product.
* Team Collaboration: Work closely with other support representatives and
Community Moderators to ensure consistency, high quality customer service and
proper escalation of feedback received from our users.
REQUIREMENTS
* Excellent customer service, written and verbal communication skills with a
passion to support customers through various channels.
* Minimum of 2 years of experience in customer service.
* Proven experience working with: Help Desk systems (Intercom / Zendesk),
Notion, Google Workspace (Drive/Gmail/Sheets/Docs/Slides),Slack.
* Understanding of cryptocurrency/blockchain-related terminologies and trends.
* Previous experience with trading Cryptocurrencies and associated tools such
as charting software and using technical analysis indicators.
* Ability to quickly defuse customer anxiety through exceptional customer
service skills.
* Self-starter who is comfortable with some ambiguity within a fast-paced
environment.
* Ambitious to improve skills and realise your full potential with training to
develop and grow from a basic to higher level within the team
* Able to exercise independent thought and judgment, adapt to new tasks, and
the ability to prioritize tasks in a multi-task environment
* Schedule flexibility as we evolve to meet the growing demands of our
customers. Initial and/or future shift assignments may include evenings and
weekend hours.
* Fluent in English.
WHY JOIN 3COMMAS.IO?
Impact at Scale
Drive product innovation for a platform used by millions of traders and
developers worldwide.
Strategic Influence
Shape the product roadmap and user experience alongside executive leadership.
Culture of Growth
Join a passionate, talented team where ideas are valued, and careers are
accelerated.
Global & Remote
Work flexibly from Barcelona, Tallinn, Cyprus — or remotely, in sync with our
distributed product and tech teams.